Returns policy:


If you are dissatisfied with the items received, we kindly ask you to return them no later than 2 weeks after receipt. Please return the items in the same condition as you received them and fill out our returns form found on the back of your order.

When we have received and checked the returned items we will give a full refund back to the payment method you used to purchase the goods originally. Customers may return items at their own expense.

Please return items to the below address:
Lilian Vinter
Jernbanegade 27
8400 Ebeltoft
Danmark

Download return form here


Incorrect or faulty Items:

We apologies if you have received an incorrect or faulty item. We ask you to fill out our returns form found on the back of your order and return all items to Mads og Mille using a postal service. Please obtain proof of postage from the Post Office and send us a copy over e-mail so we can refund the charges. Email: info@lilianvinter.dk

When we have received and checked the items, we will refund the full amount and then send you free of charge the correct item you ordered.

If you would like a different item than what you originally ordered we ask you to place a new order.

Please return items to the below address:
Lilian Vinter
Jernbanegade 27
8400 Ebeltoft
Danmark


Exchanging items:

At this moment we can not offer exchanges, so if you would like another item instead of the one you have bought, we ask you to simply return the unwanted items in their original state and place a new order.

When we have received and checked the returned items we will give a full refund back to the payment method you used to purchase the goods originally.